Customer Support
From order tracking to custom cake consultations, our team is one message away. Find quick answers below or reach out directly.
Frequently Asked Questions
Browse our Shop, select your favorite cake, choose the available variant, add it to your cart, and proceed to checkout to complete your purchase.
Standard delivery is 2–3 business days. Express same-day delivery is available for orders placed before 10am.
Orders can be cancelled or modified within 2 hours of placing the order. Go to My Orders, select the order, and click Cancel or contact us directly.
If your cake arrives damaged or incorrect, contact us within 24 hours with a photo. We will arrange a replacement or process a full refund.
You can reach us through the Contact Us page or email us with any questions about your order. Our support team will respond as soon as possible.
Your wallet balance and eligible referral coupons are automatically applied at checkout. You can view your wallet balance and referral rewards under My Profile > Wallet.